• Hotel check-in time: 3:00 PM
• Hotel check-out time: 11:00 AM

Parking Facilities

Complimentary parking is available for guests.

Disabled Access

The hotel has limited ground floor Knightwood bedrooms, all rooms have a shower over the bath except one Oakwood Garden room which has a wet room.

Bath board, bath seats and shower steps are available on request (subject to availability).

Please contact us if a ground floor Knightwood room is required.

All other rooms are located on the first or second floor, the hotel does not have a lift.

The main hotel entrance has steps.

The bar and lounge are accessible by wheelchair.

Accessible parking and drop off area are available, assistance with luggage is also available.

The entrance to SenSpa reception has no steps but a slight incline.

History of the hotel

Established by 'William The Conqueror' as a royal hunting ground in 1079, his 'Nova Foresta' was one of the most frequented and enjoyed by The King and his entourage. They would hunt from one hunting lodge to the next. Servants would clear up after breakfast and race through the Forest to the Lodge to prepare and light fires, ready for the hunters arrival later in the day.

The present house was built in 1888 and stood in approximately 14 acres of grounds with its own tennis court and the village cricket pitch. Herman Bowden-Smith built a row of houses within the village that is now known as 'Careys Cottages'. These were given to the village so they could be rented to the poor, with priority given to the retired estate staff.

Herman Bowden-Smith was the last member of his family to own the house, which he sold in 1934 before he went to live in Switzerland. A Dutchman called Mr Builderbeck bought the house and turned it into a hotel with most of the land sold off separately.

Child Policy

Selected Knightwood and Oakwood rooms can accommodate a maximum of 2 adults with up to one child. Oakwood rooms carry a supplement.

Interconnecting rooms are subject to availability and must be requested at the time of booking. 

Children under the age of 16 years old sharing a room with adults will be charged £35 per child per night including breakfast. Children in their own room are charged at full price.

Children aged 3 years old or under can stay for free using existing beds or your own travel cot in Knightwood and Oakwood rooms only.

The minimum age to dine in The Zen Garden is 16 years old. Children of all ages are welcome to dine in Le Blaireau and Cambium.

Please contact us if a family room is required.

Children cannot use the pool or Spa. All leisure and spa facilities are for use by those aged 16 years and over. This includes the swimming pool, hydrotherapy pool and all wet areas as well as the gym and relaxation rooms. 

Dogs Policy

Well behaved dogs are welcome in a limited selection of ground floor Knightwood or Oakwood bedrooms with a maximum of one dog per room. Oakwood rooms carry an additional supplement.

A charge of £30 per dog per room applies for stays of up to 3 days. For longer stays of 4 or more days an additional £30 per dog will be charged. 

Dogs are not permitted in any of the restaurants.

Please contact us if a dog friendly room is required.

The grounds

The hotel is set in the heart of the New Forest National Park, which means it's likely that you will see New Forest ponies on your journey, even before you have checked in. Whilst you are at the hotel, you will see them roaming through the village of Brockenhurst throughout the National Park.

There are plenty of paths to walk and many picturesque villages to explore, whilst the miles of heath and woodland also make it an ideal location for local outdoor pursuits such as horse riding, archery, and cycling.