Coronavirus - how you are kept safe at Inn on the Lake
Lake District Hotels Ltd. have always put the safety of its Guests and teams first. With regards to Covid-19; Owners, management and staff, working together as a team, will strive, at all times, to take all of the appropriate measures to reduce the risks from Covid-19 for staff, guests and visitors to all of the hotels.
To do this, a Risk Assessment has been completed that both identifies the possible risks and then develops the controls needed to reduce the risk. The result of this Risk Assessment is that we have invested in various types of equipment and implemented a number of procedures into all of our sites to reduce the risk of infection and demonstrate to our Guests that we offer an environment that is safe.
Investment in sanitizing stations and equipment, screens, PPE (personal protective equipment), signage and ozone generating machines.
Maintaining social distancing by reducing contact between the staff, and reducing contact between staff and guests as much as is practical.
Implementing procedures and protocols where social contact cannot be avoided by ensuring appropriate measures/barriers are introduced to reduce the risk of infection.
Ensuring that cleaning and sanitising is carried out on a regular basis, to the highest of standards in all areas of the site.
Ensuring, where appropriate, adequate and effective PPE is made available for staff.
By ensuring adequate facilities and materials for effective hand washing and hand sanitising are made available for staff and guest use in all areas of the hotels.
By ensuring the latest up to date information/guidance on Covid-19 from the UK Government is made readily available to all staff and guests in the form of information posters around our Hotels, regular correspondence with staff and guests, regular staff meetings and training sessions and ensuring the company website is kept up to date with the latest information and guidance.
By ensuring that in our business, customer and staff safety will always take priority over profit.
The development of a Covid-19 team will meet each month to review our Policy and Procedures to ensure they are as effective as possible.
16 STEPS TO SAFETY
Across the Lake District Hotels they are committed to delivering a clean and safe environment and have created a 16-step safety and hygiene protocol to ensure hotels are as clean and safe as possible. New cleaning and disinfection procedures, including the use of ozone generating machines*, increased attention to cleaning in communal spaces, protective equipment, and updated training for team members are included in the new steps. These steps describe specific processes and measures that are designed to make you feel confident when you.
1. Social distancing
They are implementing social distancing measures throughout the hotel.
2. Increase cleaning and disinfecting
They are increasing cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items. Ozone generators will be used in public areas overnight.
3. Air circulation
They are ventilating public areas as much as possible to allow increased air circulation.
4. Sanitising stations
They are installing alcohol-based hand sanitising units in all public areas.
5. Protective barrier
They are installing protective screens in close contact areas.
6. Welcome Pack
They are providing clean and disinfected key cards and keys upon check-in, along with a pack of useful information. Reduce time checking-in at reception.
7. Express check-out
They are providing an express check-out process to minimise contact with team members
8. Methods of payment
They are only accepting cards. No cash please.
9. Bedroom Cleaning
They are deep cleaning after every stay including use of Ozone generating machine. Doors will be sealed with a sticker after it has been cleaned in preparation for the next arrival.
They are washing all linens at a temperature above 60°C for optimal disinfection.
They are introducing a number of safety procedures in the Falls Spa. Find out more
12. Restaurants & Bars
They are spacing tables apart to provide social distancing, table service only, regular cleaning and overnight sanitising using ozone generating machines. No breakfast buffets.
13. Food safety
They are adhering to the strict safety procedures while serving all food and beverages.
14. Team training
They are providing team members with comprehensive hygiene and prevention training programme.
15. Team member temperature checks
They are administering temperature checks for team members, when legally permitted or required.
16. Team member PPE
They are providing team members with personal protective equipment.
USE OF OZONE GENERATING MACHINES
Inline with many Hotels across the U.K. that already use Ozone generating machines, they have decided to adopt their use as part of our ongoing commitment to our Guests, to ensure we are as hygienic and safe as possible.
They have worked closely with the suppliers to ensure that the Operation and safe use is in line with manufacturer guidelines and a full risk assessment has been completed.
Dedicated members of our housekeeping team will be fully trained in how to safely operate the machines, ensuring that they are only operated when it is safe to do so. Signage will be in place to notify others of when the machines are in use.
Ozone generators provide an efficient natural air cleaning, odour neutralizing and sterilizing system with automatic, rapid conversion of ozone residue to oxygen.
FOOD & DRINK
The restaurants, bars and lounges will be open but with social distancing guidelines in place. This means that our hotel residents will be required to pre-book time slots to ensure they get priority seating. Non-residents are welcome to drink and dine with us but is dependent on available tables. A member of staff will be able to show you to a free table.
The waiting-on teams will be wearing face masks, and abide to a strict hand washing and sanitising regime instead of wearing gloves.
The orders will be taken at your table once you are seated, please do not wait at the bar.
The waiting team will serve your food and drink to your table.
Hand sanitiser is available throughout the hotel at key points, please make use of this as you enter the building.
Tables will be socially distanced or guests will be seated at every other table to ensure social distancing is in place.
Dinner bookings – to guarantee a table in any of our restaurants, we recommend that you pre-book