Relaxing, but minor issues

Great service from the restaurant staff, especially the manager, could not ask for a better service.

We booked the executive room which should have come with a complimentary bottle of champagne on arrival. This was not present when we arrived, and we had to ring room service for it. It took a little while to arrive, and then it appeared on our bill when we checked out, when this was pointed out, it was refunded.

We also suffered from a flood on the first morning when we used the shower - the maintenance guy arrived very quickly, & cleared the blockage. However housekeeping then failed to arrive to dry the carpet - again another call to reception.

We also had to remind the spa staff we were entitled to discount when we booked our massages.

Overall we did have a nice time, but you did have to chase up when things went wrong.

Disappointing

I booked this as a special big birthday celebration for my sister. The overnight accommodation was very good and the spa was excellent. However, customer service in the venue was non existent. I was not aware at booking that Adam s Brasserie was a set meal. They could not accommodate the additional guests I wanted to join us for dinner or for special dietary requirements and were not at all helpful. After many emails with them via offpeakluxury.com who did their best, I eventually came to a compromise. The actual dinner was a disaster from start to finish. They did not have the menu choices we made or catered for dietary requirements. My 12 year old grandson had to wait nearly an hour while the chef cooked him something by which time everyone else was almost finished. They did not provide the side dishes I ordered until I reminded them and most people were half way through their dinner. They did reduce the bill but I was so distracted, worried and embarrassed for my guests that I did not enjoy the meal.
Staff were poorly trained and had a could not care less attitude. One exception was the housekeeper at the Country Club where we were staying who let us into the rooms after a lengthy unscheduled delay.
It is a beautiful location spoiled by the lack of customer service and It is unlikely that I will ever return.

Beautiful

Makes your arm hair stand on end as you drive up the driveway, it's truly stunning.
If you're looking for a wow experience, I would highly recommend Luton Hoo, the rooms are incredible, the food is amazing and the views are breathtaking.

Mansion House Room

Had an amazing stay at Luton Hoo Mansion House.

A luxurious hotel with superb grounds and excellent customer service.

Wonderful midweek break

We thoroughly enjoyed our 2 day break celebrating our wedding anniversary. Just a couple of little gripes - the turndown service arrived too early, 6pm and 6.15pm and on the second evening was reluctant to return at a later time, even though I was just about to get in a bath. Secondly, very mean with toiletries, not replenished on the second evening which is a great pity bearing in mind the room rate. On being shown our room we were advised that we had a complimentary minibar, which was a lovely surprise until we realised that it only contained 2 bottles of water!
Apart from that, the staff were excellent and we really enjoyed our stay.

Really enjoyed my birthday here, excellent service.

Rooms could do with AC but I understand it is an old mansion. Also would be great if they updated their TVs as there are barely any channels on. Apart from that everything was great. Very tranquil. Would definitely recommend.