Romantic break

Staff very polite and welcoming. Best Yorkshire pudding bar my grandma's. Blueberry cheesecake to die for. Starters not as good. Beautiful pool and jacuzzi, lovely country house grounds. Executive room delightful, own patio and furniture. Nespresso machine, kettle to make a hot drink. The Times newspaper was free. Lovely luxury escape, lots of reasonably priced jewellery in the cabinets.

Real luxury

A lovely hotel, but we were let down by house-keeping. Twice, once before we got there, and again when we were there, we asked for a sheet and blankets instead of the duvet, but it never happened. So we did not have a good nights sleep because we were too hot under the duvet.

Lovely location and accommodation, appalling restaurant.

Good afternoon Mr Long,

I am writing to give you my feedback reference my stay recently.
To put in context I paid 650 for a 2 night stay with my girlfriend last weekend, as i'm sure you'll agree that is a lot of money and as such the expectation in a five star hotel would be an exceptional level of service in every department.
In the spirit of objectivity I can only commend the quality of service that we experienced from the minute we arrived the attention to detail of the staff, the taxis to our accommodation and the quality of the room was exactly what i expected and what id paid for.
However there is one glaring area that completely destroyed the experience for us and soured the weekend. i can sum this up with the words Adams Brasserie!!
Now I am well aware that you were swamped with complaints over this weekend as we only had to look around us at the general dissatisfaction being displayed by our fellow diners and the harrassed looks on the face of the restaurant staff as they were forced to constantly apologize and trot out glib excuses for the appalling level of both service and food on display.
On our first night we were essentially ignored while at the table for long periods, the food was of what can only be described average pub grub at best, due to the lateness of receiving our meals and our general satisfaction with the experience at that point it was not a good time to complain. However these issues pale into insignificance when compared to Sunday night an absolute shambles!!
Our starters came out incorrect but were excellent so we ate them, however our main courses took over an hour and a half to arrive, we asked on numerous occasions to be told yours is next, this was clearly not the case as numerous other tables were served in this period. When i became more insistent I was informed sorry we are busy!. Now how laughable is that a restaurant complaining its too busy as if its my fault. We both ordered different meals that read very well on the menu however when they arrived I was informed that my yorkshire pudding was on its way, great but that wasnt even mentioned on the menu!!
We both essentially had the identical meal one with beef, one with lamb this was at best the standard of a home cooked sunday lunch and nothing like what we ordered. due to the extreme wait and poor meal my girlfriend left hers. When i pointed this out i was apologised to and told I could have a free drink!
The next morning when we went for breakfast we were surprised to find this was at the main house as we had not been informed of this, a however this in itself was a very revealing moment, can I see what a credit the Wernher staff and dining area are to your hotel, this was a thoroughly wonderful experience and to be honest what I expected when i made the booking.
I have no idea what the issues are with the Brasserie but can only say that my whole experience of that place was unacceptable and not what myself or any other customer would expect when paying so much money for an alledged 5 star experience.
I am looking forward to your comments and feedback as to the above.

Best regards, Anthony.
Anthony Morris.

Romantic getaway

Did enjoy the trip but was not quite the 5 star experience I expected. Very pleasant staff however many of them lacked experience. Also restaurant understaffed especially at breakfast. If it had been half the price, would have loved it, however a grand for a weekend away with spending, not quite worth it

A relaxing and enjoyable weekend break.

Thank you for a relaxing and carefree weekend break. All the staff were extremely helpful and courteous. We very much enjoyed the Spa treatment, the leisure facilities and our evening meal in the Brassiere, which rounded off our day nicely.
The following morning enjoyed a Full English breakfast , again could not fault the food or the service.
Will definitely return.
A big thank you to all the staff.

Very good

It was very good