Coronavirus - how you are kept safe at Orestone Manor
You must not visit them if you have any of the following symptoms or have been in contact with someone who has exhibited these symptoms.
Coronavirus disease (COVID-19) is an infectious disease. The coronavirus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes.
Symptoms and illness
The main symptoms of coronavirus are:
- high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Most people with coronavirus have at least one of these symptoms. If you have symptoms of coronavirus infection, however mild, you must not visit Orestone Manor. You also must not visit if you have been in close contact with someone who has developed these symptoms.
Current NHS guidelines for checking symptoms and the requirements for self-isolation can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/
Information you need to know before your stay
They are a small independent family owned hotel and very much look forward to welcoming you to the Orestone. They ask you to be patient with them – service will be different and slower than usual so that that they can protect both yourselves and staff while also adhering to the government's opening requirements for the hospitality sector. The staff appreciate your understanding.
Due to the extra time needed to ensure all bedrooms are thoroughly and safely sanitised between guests, the usual check-in time has been changed to 4pm. Rooms may be ready before this time but they cannot guarantee them before 4pm.
Restaurant Bookings and public areas
They must adhere to social distancing in all public areas which has reduced the number of guests the can accommodate in the dining areas. For this reason they ask that you pre-book all meals including breakfast if you have not already done so. Breakfast (and your breakfast time) must be pre-booked by 6.30pm the evening prior. All other meals should be booked as soon as possible but well in advance to avoid disappointment as they cannot guarantee a table will be available unless pre-booked. If your package includes dinner but you have not yet confirmed a time they will allocate you one on the day of your arrival based on the times that are available. They strongly advise that you let us know a preference for your dinner time if you have one well in advance of your stay if you have not already done so. The lounges are not in use for pre-dinner drinks at the moment but they can offer room service drinks for you to enjoy at your leisure. If you have booked a dinner table you can enjoy pre-dinner drinks at your table.
Check – in
Due to the extra time needed to ensure all bedrooms are thoroughly sanitised between guests, the usual check-in time has been changed to 4pm. Rooms may be ready before this time but they cannot guarantee this. This will reduce staff contact and time at check-in. Any remaining payment due for the bar and restaurant during your stay will be taken at check-out. To enable social distancing the staff will not show you to your room but will give you directions on check-in. Should you require help with your bags they will sanitise them both before and after taking them upstairs and leaving them outside your room by spraying them with sanitiser. Please be aware that this may discolour or mark some fabrics. If they cannot sanitise your bags they cannot help you with them. There may be a delay in bringing your bags to your room because of these extra procedures. In order to reduce the risks of transmission and help the environment some items have been taken out of the rooms but are available on request should you need them. This includes irons, ironing boards and dressing gowns. They do provide toiletries you advise you to bring your own. They cannot offer a daily service of your room during your stay unless you are with us more than 3 days. In this instance they ask you to vacate your room for at least 5 hours on the 3rd day so that our housekeeping staff can safely service your room. Should you require any extra items such as coffee, tea etc during your stay these can be requested using the form provided in your room and leaving this outside your bedroom door.