Very disappointed

Cottage room not fit for purpose. Was willing to change, however was told fully booked. Room was dark, damp and certainly needs renovation. Window blinds dirty and mildewed. Air conditioning broken, requested attention, no action taken. Rainwater running down internal walls close to electrics.
Lights missing in bathroom, both sinks had no plugs in place. Blinds in bathroom broken. Not enough plug points, bedside lights missing. Room and bathroom furniture needs replacing.

Looked amazing but hotel in need of tlc

Venue and outside lovely
No champagne as offered eventually got x2 bottles of cheap unpalatable Prosecco
No petite fours as advertised with post dinner coffee . Had to ask.
Room had broken sash window and couldn t keep it open . Had to use a book , very hot .
Chipped bathroom fittings and no bedside light in one side .
No room biscuits poor tea/coffee choice
Room had views of the beautiful lake / garden but the hotel needs a spruce up and more attention to detail.
Having to ask for complementary items is awful , and what hotel runs out of champagne , if the cheap version wasn t available they should have given us the next best not cheap Prosecco .
Not the anniversary celebration we hoped .
The staff were all lovely and even gave us a packed breakfast as we had an early getaway , but I think they are doing a great job esp the cocktail bar man !!

Great stay, needs a re-furb

Two night deal booked that included one evening meal, Champagne and upgrade if available. We substituted the champagne for an afternoon tea which was great.
We had been allocated an upgrade before arriving, the room was the Queen Ann Suite. The room was huge, warm (on a freezing day) with a massive comfy bed and a fantastic view of the back and lake.The bathroom had a roll top bath, large shower, double basin, it was very clean needed a major refurb. It needed painting, there was a large water/rotten area under the sinks, cracked tiles in the bathroom, bed creaked even when you sat on it, it was a large room but the decor was very dark and drab.
However; that can be all forgiven as the staff were amazing, they are a credit to the hotel; so welcoming, friendly and accommodating. The food was amazing.
Would love to return in a few years to see if they have spruced it up a bit

Lovely Birthday for 2 Stay

Staff lovely & helpful, food delicious!
Hotel could do with some updating though.

Wonderfully indulgent!

We were made so welcome at Stoke Place. Our Junior Suite upgrade was truly beautiful. The staff were all friendly and nothing was too much trouble. We enjoyed the restaurant on both nights of our stay and would visit again in a heartbeat if we got the chance.

Disappointing

Booked the gate house and quickly asked for a room change due to noise from the road and generally dull decor. Next room was better but the electrics failed which led to the toilet backfilling with sewage! Couldn't wash, brush teeth for fear it would overflow. Called reception who responded with, 'I'll let maintenance know'

Dinner was good, restaurant staff helpful.

Setting is lovely but didn't make up for the disappointing experience. Overall, disappointing.

We were upgraded when we arrived which was a lovely surprise! Our room was lovely and quite luxurious.The dinner in the restaurant was delicious,likewise,the 2 breakfasts we had and the afternoon tea!!
The staff were all polite,attentive and very helpful!Our room was cleaned whilst we were at breakfast ,to a very high standard!
We were absolutely delighted with our stay and would definitely stay here again!

Stoke Place weekend

Every member of staff was excellent, they could not have been more helpful and made the weekend most enjoyable even when on the Sunday they were extremely busy with an Indian Wedding and several birthday parties.
The grounds are excellent and relaxing for a walk.
The food was very good from breakfast to the Al la carte and the afternoon tea.
We had a room in the cottages which was large, clean with excellent bath and shower.
The hotel is a country house and needs some investment but now they are back up and running no doubt this will happen but the tepee outdoors is a nice addition for parties.
We had a great weekend and will certainly return because the success is down to the staff who were excellent throughout.