Relaxing overnight break in friendly comfortable retreat

Lots to like... Very friendly and helpful staff; restaurant overlooking loch with beautiful views and good food;
Our room with loch views was clean and comfortable with four poster bed and a very spacious bathroom with bath and good shower and lovely cozy bath towels. Plenty of hot water too.
Hotel sits in acres of private ground that includes an island with spectacular views that you can walk round. Very relaxing enjoyable stay.

The chimney needed swept - food was good - comfortable beds

Loch Lookout

Beautiful location. Perfect, peaceful getaway

Ideal Setting

The heating was broken & instead of being issued with a heater we had to ask for one. The breakfast was bland and have had many better breakfasts in cheaper hotels/B&Bs. Dinner was ok but had to have a starter for main as choice was not there. One diner had correct idea as he had a torch to read the menu. Afternoon tea was lovely as was the coffee

Stonefield Castle for short break.

Great hotel in a beautiful part of the country. Staff very pleasant and helpful.

OFFPEAK LUXURY? Disappointed for Several Reasons

When we arrived after a nine hour journey we parked our car, entered the hotel and went to the reception. Instead of a good evening and a smile we got name please and a dour face. You can imagine how this made us feel. We were then escorted to our room which was the next disappointment. On the way to our room there was an unpleasant odour in the central part of the castle just before we entered the annex corridor adjacent to the kitchen and dining room. This was present throughout our stay which was four days.
The room was in an annex built onto the castle in the 1970s where it seemed that the majority of the rooms were. It was a very basic and small rather tired looking and shabby Premier Inn style room. It was not the type of room that you would enjoy spending any time in apart from sleeping. The shower was lukewarm and when we told the receptionist about it nothing was done. The loch view, as advertised, was mostly obscured by a huge conifer tree in the Castle grounds close to and right in the centre of vision from the small bedroom window. Considering the website showed pictures of rooms with four poster beds and other luxuriously furnished rooms and in the highlights listed it stated traditional ensuite rooms we naturally expected that this was what we would have. After all, we paid over the odds for a luxury room and were happy to do so.
In the annexe the walls must have been very thin because we were alarmed when we heard a loud rumbling sound which turned out to be the lift to the rooms above. It was also very noisy when people in other rooms were taking a shower or bath.
The morning we left, we went very early and as we were packing up accidentally the duvet cover slipped open at the end and we were horrified to see the condition of the duvet inside.
In the information provided in the room they stated that they had their own walled garden. We went to look for the walled garden because it interested us and were disappointed in what we found. The wall was there but it was obvious that there had not been a garden for decades as it was entirely overgrown.
The dining room was very pleasant and airy. The food was excellent and the staff were friendly although a little vague at times as they forgot our order and had to be reminded.
The rooms and bathroom were very well cleaned daily.
On the whole we were completely deceived by the advertising and it was not the luxury room we were lead to believe and paid over the odds for.
We have plenty of photos to depict what we experienced.

Staff and decor

This hotel is in beautiful setting and location.
I realise it's an old building and internally has the same great sense of history. But it is a little sad, drab and in need of tasteful restoration in places. In general staff starting out in there careers and rather slack in the way they go about their business and restaurant service. First breakfast I was sat at a table where The table cloth and new napkin was covered in coffee stains, waitresses did not clear crockery from previous course leaving a heavily congested rather small table. We had to request removal in the end. The hotel had 3 attempts at getting my final bill correct, over charging a 100 for another guests diner and trying to charge me again for my room stay that been payed in advance. There is a sense of immaturity and lack of staff training.

Very nice, very relaxing

A lovely place, very relaxing, good food, familar. For gold stars need to renovate carefully and an even more attentive staff (bagage service and cleaning the room more than once family).