A midweek break dear

We arrived at 5pm in Nov so it was dark. We were told where to find our room which was in a cottage building some few minutes walk from the hotel. We did not realize this when booking and my wife is partially disabled. We could not find the room and then were told it was up the stairs at the back of the cottage. Very poor entrance. The room was stiflingly hot with a radiator we could not adjust. The standard lamp in the corner did not work. The toilet seat was loose. all reported to reception.

The food both for evening meal and breakfast was good. The service was hit and miss form a variety of in knee length boots and tight white jeans.. not exactly what was expected. We were the only two guests in the dining room for both meals.

The garden are unkempt and lots of dead plants need taking out.

Fabulous weekend

Another great weekend. Staff very accommodating and lovely meal in the restaurant.

My second visit very relaxing evening.  Not disappointed.

Great venue for a wedding i would guess

Used it as a stop over hotel traveling back to SE from Yorkshire based on it being a fine dining country house hotel, I took the option of champagne in our room on arrival, it was there, only problem was it had been there so long the ice was now water, rather set the tone for the entire stay, restaurant was un-manned when we arrived at the booked time probably because there was no one else dining.
Food was good, not what I would consider fine dining, but at that price perhaps I'm being a touch picky, the real damper was when I asked for port to go with cheese, the young lady serving eventually found a bottle of very nice port with a dribble left in the bottom, which she brought to the table for approval (nice touch I thought) approval given some time later the dribble arrived in a glass and the young lady promptly vanished. When I managed to get another member of staffs attention I asked to see the restaurant manager, there isnt one, the port conundrum was soon solved that was all they had in the entire hotel, but I could have it free, pity they couldn't simply say that in the 1st place.

Breakfast was as expected, well cooked nicely presented, no problems with decaf coffee , pity the wife wanted decaff tea.  In short I believe they cater primarily for weddings etc. one was busy arriving as we were leaving, beautiful spot by the river, the terraces looked good but we didn't use them, room was good and as expected, certainly not the worst place I've ever stayed.

Quirky

Quirky service, bordering on unacceptable. Package included 3 course restaurant meal, told on arrival that it was steak night only in restaurant. Offered bar food a la carte. Decided on restaurant, no starter or dessert menus, at the mercy of staff memory. Restaurant service patchy. Food ok though. Some guests complained and were then allowed a la carte in restaurant.

Breakfast - shown to table by one staff, told by another to leave and wait at the door!

Fabulous birthday weekend away!

We felt totally pampered and, despite the fact that there were other guests in the hotel, we were treated like we were the only ones there.
I'm glad we paid a little extra to stay in the main house (rather than in the cottage rooms), as the weather meant we would have had to walk through the falling snow in order to get meals!!!
The food was excellent.

Fawlty towers style

The woman on reception was really good and seemed to be trying to run the entire hotel on her own. Our room was like an oven and there was no way to control the heating. We moved to another room which was fine. My wife wanted to use the hairdryer but the only mirror was attached to the door, nowhere near the plug socket. Evening meal was reasonable and the staff were friendly and helpful.  Breakfast was very strange. We went into the restaurant and sat waiting for someone for 10 minutes. Nobody came and I had to eventually go into the kitchen and shout someone. The hotel is very understaffed and overpriced.