lovely stay

I wanted to have a special spa day for my daughter as it was for her birthday.
We had a relaxing stay and loved the room as it was spacious.
The 3 course meal was lovely and very filling.
We also enjoyed our time in the pool/spa.
We would come back again, the train station just a minutes walk means we were able to travelled to Reading.

Nice stay

We liked the room and spa. The restaurant and dinner food was nice if a bit small.
Good value on a weekend break deal package
Breakfast was excellent
The swimming pool was a great length but lighting level was a bit too low

Lovely Spa Break

The hotel was in a great location for seeing the area. Our room was very nice. We enjoyed the Spa facilities- Pool & Gym mainly. We just wished we could have had an extra day or so to fit more in. It was very busy but the staff were still attentive and helpful. My only criticism was the communication from checking in to the bar/restaurant was a little slow and incorrect. On the first night I was unable to charge to my room even though I had given a pre-authorised card for the room. This was rectified fairly quickly. Then on our second night, our dinner reservation was for the wrong time, even though we checked it was booked on arrival. And the restaurant did not have us down for the package deal and so tried to charge us for the full price of the meal. Once again, this was rectified swiftly and the staff were friendly and apologetic. This did not take away from our overall experience. Still enjoyed our time there.

Very enjoyable and i highly recommend staying here

This is not a spa hotel

This hotel is probably great for a business traveller during the week. Modern, clean decent food and drinks. Space to work in communal areas.
But this is not a spa hotel or romantic break away. The hotel was packed with people or Groupon and similar deals. The small pool area was rammed with children and there was water everywhere making it very slippy. The steam room and sauna doors were constantly being left open by guests who were "too hot" (?!). The pool side service stops at 5pm, but good luck getting a lounger anyway (and good luck relaxing with so many people in there).
There were notes everywhere basically saying don't expect decent customer service as the hotel is too busy at weekends (you can't order cocktails in the evenings as they take too long)
The rooms were OK, no-ones rooms were ready when we turned up at check in time. Leading to people hanging around the reception. When we did get our room our fizz and chocolate package weren't there. I asked about this, and was told they were busy. We did get them a few hours later. I'm not sure half a dozen cheap truffles loose on a plate was what we expected but at least it turned up!

The food was tasty (we had a dinner and breakfast plan) and the staff were clearly working really hard. We felt sorry for the same staff serving breakfast as we're working late the previous night.
I don't like being so negative especially after all the stresses of the pandemic, but there really were too many things to be disappointed about to consider returning again.

Good spa and Room but poor food

Hi, I booked a spa weekend with my husband and I had not noticed this hotel was in the middle of nowhere. You cannot go out at night for a walk. The room itself was nice, spacious and very clean. The pool was also very nice, although we were disappointed as we could not get any treatments, they were fully booked. The common areas of the hotel were nicely decorated. But, dinner was not nice at all. We looked forward to a decent three course menu, and we could not be more disappointed. I got the ham terrine as a starter with a minuscule transparent slice of bread, so I had to eat the rest of the ham on its own. The main course: the duck was hard, the potatoes dauphinois should have had cream but they had none, they were a hard dry block of tasteless potatoes. And the dessert was no better. It is a shame that our whole experience was ruined because of a disappointing meal.

Not a special valentine meal

Went to the other crown plaza hotel at 1st where they were setting up for valentines eve with rose petals and live entertainment. On arrival at crown plaza east,we found out room with dirty cups and glasses,no tissues in the container,box,no decaf teabags,no hot chocolate.all of this was reported to reception.We went down for our special valentine meal.nothing special.normal table no candles or flowers on tables lipstick on one glass cutlery set for two courses.had to ask staff for a drink,food was served had to use starter cutlery for 1st course, then dessert spoon for soup.cutlery was not replaced,so when main meal arrived had to wait till we got a staff member to bring some. We were sat on normal table no ambiance for special occasion meal.very close to normal diners in shorts and t-shirts.so felt nothing special for a valentine meal.all this was again mentioned to restaurant manager.went for after dinner drinks in bar area.found empty table had to ask a staff member to clean our dirty table.i went to ladies four toilets were blocked. Again I reported this to reception again was only told sorry again.considering we booked this as a special valentine meal and luxury hotel for our 50th anniversary.we were very disappointed.

Budget hotel with helpful, friendly staff but certainly not luxury

Hotel was ok if you didn t mind staying in the middle of an industrial park. There was a country park within walking distance. Sadly, no nice bars or restaurants locally so felt tied to hotel amenities, which weren t great. Staff were however friendly and helpful and the rooms were comfortable. Necessary to ask for room to be serviced and clean towels. Only one operational lift which could cause a problem when checking in/out - we used the stairs due to waiting times/stopping at each level. Spa and pool were more on par with your local leisure centre and it was slippery around the pool area! Would I stay there again, probably not.