Nice stay

We liked the room and spa. The restaurant and dinner food was nice if a bit small.
Good value on a weekend break deal package
Breakfast was excellent
The swimming pool was a great length but lighting level was a bit too low

lovely stay

I wanted to have a special spa day for my daughter as it was for her birthday.
We had a relaxing stay and loved the room as it was spacious.
The 3 course meal was lovely and very filling.
We also enjoyed our time in the pool/spa.
We would come back again, the train station just a minutes walk means we were able to travelled to Reading.

Budget hotel with helpful, friendly staff but certainly not luxury

Hotel was ok if you didn t mind staying in the middle of an industrial park. There was a country park within walking distance. Sadly, no nice bars or restaurants locally so felt tied to hotel amenities, which weren t great. Staff were however friendly and helpful and the rooms were comfortable. Necessary to ask for room to be serviced and clean towels. Only one operational lift which could cause a problem when checking in/out - we used the stairs due to waiting times/stopping at each level. Spa and pool were more on par with your local leisure centre and it was slippery around the pool area! Would I stay there again, probably not.

Lovely rooms. Excellent staff

Lovely stay. Excellent staff. Food amazing. Room very clean. Just a couple of minor bits. The people above were a little noisy maybe kids jumping around so might ask for top floor next time. Willingly paid the 10% service charge on restaurant bill as the food was exceptional but feel it should be made clearer. On our second day room was not made up until late afternoon even though we had been out for the morning leaving the hanger on door that our room was available to clean. Luckily we had our own tea bags and milk for tea. By the time she knocked we were in relaxing, so declined the service but asked for clean cups and glasses, which was done immediately. Aircon could have been better never going below 23 degrees, even though we had it set on 20. None of the above would deter us from staying here again.

Marie's review

We had a lovely stay at this venue. Receptionist more than helpful, room was beautiful and hotel very clean. We really enjoyed dinner and breakfast. Thank you all

Not a special valentine meal

Went to the other crown plaza hotel at 1st where they were setting up for valentines eve with rose petals and live entertainment. On arrival at crown plaza east,we found out room with dirty cups and glasses,no tissues in the container,box,no decaf teabags,no hot chocolate.all of this was reported to reception.We went down for our special valentine meal.nothing special.normal table no candles or flowers on tables lipstick on one glass cutlery set for two courses.had to ask staff for a drink,food was served had to use starter cutlery for 1st course, then dessert spoon for soup.cutlery was not replaced,so when main meal arrived had to wait till we got a staff member to bring some. We were sat on normal table no ambiance for special occasion meal.very close to normal diners in shorts and t-shirts.so felt nothing special for a valentine meal.all this was again mentioned to restaurant manager.went for after dinner drinks in bar area.found empty table had to ask a staff member to clean our dirty table.i went to ladies four toilets were blocked. Again I reported this to reception again was only told sorry again.considering we booked this as a special valentine meal and luxury hotel for our 50th anniversary.we were very disappointed.

Weekend stay

On arrival check in was smooth and friendly. The room was spacious with everything you need including robes for use of the spa.
The pool area was lovely. Busy at times but if you left it till later it quietened down. Unable to book any treatments as fully booked. So subject if you would like a treatment book very early in advance.
The restaurant was relaxed and food delicious. I couldn t fault it. Same with breakfast in the morning. Overall had a great stay. Would return without a doubt just to unwind.

Great stay

Wonderful short spa break. Enjoyed every minute. Great room wonderful food and friendly staff. Spa was super and Lucian gave my wife a brilliant facial which she said was the best she has ever had.