Lovely Spa Break

The hotel was in a great location for seeing the area. Our room was very nice. We enjoyed the Spa facilities- Pool & Gym mainly. We just wished we could have had an extra day or so to fit more in. It was very busy but the staff were still attentive and helpful. My only criticism was the communication from checking in to the bar/restaurant was a little slow and incorrect. On the first night I was unable to charge to my room even though I had given a pre-authorised card for the room. This was rectified fairly quickly. Then on our second night, our dinner reservation was for the wrong time, even though we checked it was booked on arrival. And the restaurant did not have us down for the package deal and so tried to charge us for the full price of the meal. Once again, this was rectified swiftly and the staff were friendly and apologetic. This did not take away from our overall experience. Still enjoyed our time there.

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Had a fabulous stay at the hotel, everything we wanted and more.

NO booking - dissapointing stay

When we arrived we were told by reception that they had no record of our booking and blamed us for not confirming. We had an email from offpeakbooking clearly confirming the booking. Then we were left waiting for ages and told there was no room for us. Then the manager came and blamed us again, she finally found a room for us but didn't offer much of an apology. We were made to feel as if it was our fault, when it was clearly a fault of their system and staff. We had to eat in the bar as no reservation available in the restaurant due to their booking error. We had gone to that hotel specifically to celebrate a special occassion and were left extremely dissapointed. Breakfast was chaotic with staff not knowing what was going on, we asked one person who sent us to another who conseqently back to the first. Unfortunately, we were glad to leave and would certainly never return.

This is not a spa hotel

This hotel is probably great for a business traveller during the week. Modern, clean decent food and drinks. Space to work in communal areas.
But this is not a spa hotel or romantic break away. The hotel was packed with people or Groupon and similar deals. The small pool area was rammed with children and there was water everywhere making it very slippy. The steam room and sauna doors were constantly being left open by guests who were "too hot" (?!). The pool side service stops at 5pm, but good luck getting a lounger anyway (and good luck relaxing with so many people in there).
There were notes everywhere basically saying don't expect decent customer service as the hotel is too busy at weekends (you can't order cocktails in the evenings as they take too long)
The rooms were OK, no-ones rooms were ready when we turned up at check in time. Leading to people hanging around the reception. When we did get our room our fizz and chocolate package weren't there. I asked about this, and was told they were busy. We did get them a few hours later. I'm not sure half a dozen cheap truffles loose on a plate was what we expected but at least it turned up!

The food was tasty (we had a dinner and breakfast plan) and the staff were clearly working really hard. We felt sorry for the same staff serving breakfast as we're working late the previous night.
I don't like being so negative especially after all the stresses of the pandemic, but there really were too many things to be disappointed about to consider returning again.

The Best Food

Booked a suite - fab fizz and chocolates in our room .
Pool was busy ,dinner was the best great service and good choice from a buffet breakfast
Would definitely go back / well worth the money .

Good spa and Room but poor food

Hi, I booked a spa weekend with my husband and I had not noticed this hotel was in the middle of nowhere. You cannot go out at night for a walk. The room itself was nice, spacious and very clean. The pool was also very nice, although we were disappointed as we could not get any treatments, they were fully booked. The common areas of the hotel were nicely decorated. But, dinner was not nice at all. We looked forward to a decent three course menu, and we could not be more disappointed. I got the ham terrine as a starter with a minuscule transparent slice of bread, so I had to eat the rest of the ham on its own. The main course: the duck was hard, the potatoes dauphinois should have had cream but they had none, they were a hard dry block of tasteless potatoes. And the dessert was no better. It is a shame that our whole experience was ruined because of a disappointing meal.

Wonderful stay

From the really warm reception when we arrived and stunning room to the delicious meal and breakfast, the morning swim and use of the sauna and steam room, a fabulous stay - highly recommended.

Great night, great price

We booked a one night spa stay with dinner! Everything was great! Had a great time.